Start free. Pay when it starts deciding.
Answering questions is the cheap half, so we don't charge much for it. The moment the agent is allowed to move money on your behalf, that's the tier that matters.
- ✓Read 3 months of ticket history
- ✓What's automatable, by intent
- ✓Draft 3 policies from what your agents actually did
- ✓Simulate them on your own history
- ✓No live actions
- ✓Answers from your site, docs and past tickets
- ✓Read-only actions — order status, tracking, policy lookup
- ✓1,000 conversations / month
- ✓3 live policies
- ✓Website widget, human handoff
- ✓Write actions — refunds, replacements, store credit
- ✓10 live policies, dollar-bounded
- ✓Policy simulator on your full history
- ✓One helpdesk integration
- ✓Decision receipt on every action
- ✓5,000 conversations / month
- ✓Unlimited policies
- ✓Exception miner — proposes the policies you're missing
- ✓Approval queues for above-ceiling decisions
- ✓WhatsApp, Instagram, email, voice
- ✓Full decision audit export
- ✓25,000 conversations / month
Policy Build
$1,500 ONE-TIMEOur engineers read your ticket history and turn it into 15–25 live, simulated policies — usually inside a week. Credited back over your first six months. Everything we build lands in your library, so most teams take it once.
Policy Ops
FROM $600 / MO · OPTIONALMonthly exception review, new policies written and simulated for you, drift checks against your live numbers. Genuinely optional — most accounts run this themselves after month two.
| METER | WHY THIS ONE | WHAT IT MEANS FOR YOU |
|---|---|---|
| Live policies | A policy is a decision the agent can make without asking. It's the unit of value, so it's the unit of price. | Draft and simulate as many as you like. You only pay for the ones you switch on. |
| Write-action authority | Reading an order is free. Issuing a refund is not — that's the capability nobody else gates properly. | Read-only on Starter. Write actions unlock at Growth, always inside your dollar ceiling. |
| Conversations | Familiar, easy to compare, and honestly the least interesting number on this page. | Generous caps. We tell you before you hit one and we don't stop the agent mid-month. |
Every plan is monthly. No annual lock-in, no per-seat charge for your human agents, and no charge for re-simulating a policy — you should be able to test a change as many times as it takes.